Looking after our customers and employees is our top priority at this challenging time, so we're working hard to put in some safety measures to remain open.
To minimise social contact, we have taken steps to allow our colleagues to work from home where possible. Communication may be a little slower than normal while we find answers to your queries but please be assured that your communication is important to us.
Please bear with us during these difficult times, but we will endeavour to support you as best we can.
How is All Terrain Wheelchairs keeping customers safe during assessment/service visits?
When you book an assessment or visit we will ask you the following questions:
1 – Have you or anyone in your home been diagnosed with Covid-19 or currently have flu-like symptoms?
2 – Have you or anyone in your home self-isolating or been advised to self-isolate?
3 – Is anyone in your home is at higher risk – i.e. over 70 or have any health conditions?
If you answer ‘yes’ to any of these questions, we’ll work with you to assess your need for a visit and if there is an alternative way.
We will also call you on the day of your appointment and ask the same set of questions, in case anything has changed since you booked.
When a team member visits a customer’s home, they’ll take additional precautions – including hand-washing – before, during and after the appointment. They’ll protect you and your family members by keeping a safe distance at all times where possible – and we ask you to do the same.
How is All Terrain Wheelchairs making sure our team are protected and don’t spread the virus to customers?
If any of our team are showing symptoms, have been advised to self-isolate or have had the virus, they will not be able to work for 14 days.
Where possible, video calls, phone calls, and emails should be used to communicate without personal contact. If a visit is required, we will use the above precautions.
I have an assessment/delivery/service booked – will it still go ahead?
Yes, but we will call you before to check you are comfortable and that it is safe to visit. If you would like to postpone the visit, please ask.
Can I still order spare parts?
Yes, our workshop is open with a good supply of spare parts.