FAQ FAQ

Frequently Asked Questions:

Do we hire out wheelchairs? 

No, all of our chairs are bespoke made to suit an individual & we are not able to offer a hire option.  Our Demonstration chairs are constantly in use & would not be insured to be left offsite. 

Do we offer finance?

We don’t offer any finance packages, but many of our customers gain funding through employers, access to work, dept of work & pensions, charities or private funding (their banks etc..).  There are links on our website to some charities. 

Are we on the Motability Scheme?

We are not currently listed & have no plans to be. 

Do we repair/maintain other types of chair?

We only maintain the Magic Mobility range of chairs. 

Do we sell second hand chairs?

No, although we do sell off our demonstration chairs once per year, usually September/October.  There is often a waiting list for these, as they are high spec.  We are happy to take your details & requirements & will keep you in touch should anything become available. 

Do we take Wheelchair Vouchers?

Yes. 

What areas do we cover?

We cover the whole of MAINLAND England & Wales, including Cornwall etc… we cover the lower regions of Scotland, often arranging a convenient meeting point for people who may be further north.  

Do we have a dealer in Ireland?

Yes, we recommend 3R Mobility, who cover the whole of Northern & Southern Ireland.  Their contact details are as follows:   +44(0)28 3084 8995

Do we offer a service package?

All of our new chairs come with 2 years warranty, which covers technical faults, motors, controls etc… but not wear & tear, damage, tyres or batteries. 

We recommend an annual service which is charged as a call out (50 pence per mile each way) & then £100.00 onsite.  We are available for call outs (charged as above), for any other requirements you may have. 

Do we offer insurance for the chairs?

We can recommend some companies to try:

Blue badge, Fish or Mark Bates are all companies that we have used in the past. 

Can you come to the workshop?

Yes, but we encourage you to make an appointment to ensure there will be somebody available & of course the chairs will be here.  Please call to book:  01952 471255 

What is the lead time on the chairs?

We usually say 6-8 weeks, from place of order to delivery.  However, if the chair / seating is very technical it could take longer.  Likewise, if the chair is standard, it could come out much quicker.

**Lead times do vary, depending on the manufacturer** 

Can the chairs be fitted with other types of seating?

Yes, the chairs are compatible with any other seating system.  The base would come with an interface plate, designed to take your desired seating & canes for your desired back rest. 

You must arrange this independently, but we can work with the seating companies to ensure they have the right details. 

Are the chairs road legal?

Yes, they are a class 3, road legal vehicle.  In order to drive them on the road, you must apply for road tax, which is free. 

Can you drive from the chairs?

It is possible to drive from the Frontier V6 & V4, you can opt for a retractable docking pin.  It isn’t possible to drive from the X8 though. 

All chairs are crash tested & come with tie down points, so all can be used as a seat within a vehicle. 

Will the chair fit in my car?

The chairs will usually fit within a wheelchair accessible vehicle (WAV), a van, or with the backrest removed may fit into the boot of a larger estate car (with the back seats folded forward).  It is always advisable to check the dimensions of both the chair & the vehicle & during a demonstration you are welcome to try this out.   

How do I get the chair in my car?

Many people opt for a ramp into the rear of a WAV.  Some people do have hoists to lift the chairs in.  We recommend a hoist capable of carrying a minimum weight of 200kg. 

What is the Weight of the Chair?

This can vary, dependant on the final specification of the chair.  ie:  more power features will add more weight.  However, the approx. weight is:

V4 from 125kg to 160kg

V6 from 140kg to 175kg

X8 from 150kg to 190kg

What are the Dimensions of the chairs?

All dimensions are shown on the relevant brochures which can be downloaded vis the specific page on our website.  

How long will the batteries last for?

Dependant on use, they should last between 2 & 4 years.  The batteries are Cyclic Batteries, which means they like to be cycled.  So preferably used everyday & FULLY charged everyday.  If left for long periods unused, the batteries will quickly deteriorate. 

How far will I get in my chair?

The X8 will go anything between 5 & 10 miles.

The V6/V4 up to 15 miles.

This is also dependant on use & on the user weight.  Long periods on high speed, or up steep hills will use more power, therefore achieving a shorter distance. 

How much do the chairs cost?

You can request our latest price list by calling or e-mailing.  

All of our power chairs are a bespoke made product, made to suit the needs of an individual.  They are hand built, are equipped with the latest technology & are air freighted from Australia to the UK. 

Frequently Asked Questions:

Do we hire out wheelchairs? 

No, all of our chairs are bespoke made to suit an individual & we are not able to offer a hire option.  Our Demonstration chairs are constantly in use & would not be insured to be left offsite. 

Do we offer finance?

We don’t offer any finance packages, but many of our customers gain funding through employers, access to work, dept of work & pensions, charities or private funding (their banks etc..).  There are links on our website to some charities. 

Are we on the Motability Scheme?

We are not currently listed & have no plans to be. 

Do we repair/maintain other types of chair?

We only maintain the Magic Mobility range of chairs. 

Do we sell second hand chairs?

No, although we do sell off our demonstration chairs once per year, usually September/October.  There is often a waiting list for these, as they are high spec.  We are happy to take your details & requirements & will keep you in touch should anything become available. 

Do we take Wheelchair Vouchers?

Yes. 

What areas do we cover?

We cover the whole of MAINLAND England & Wales, including Cornwall etc… we cover the lower regions of Scotland, often arranging a convenient meeting point for people who may be further north.  

Do we have a dealer in Ireland?

Yes, we recommend 3R Mobility, who cover the whole of Northern & Southern Ireland.  Their contact details are as follows:   +44(0)28 3084 8995

Do we offer a service package?

All of our new chairs come with 2 years warranty, which covers technical faults, motors, controls etc… but not wear & tear, damage, tyres or batteries. 

We recommend an annual service which is charged as a call out (50 pence per mile each way) & then £100.00 onsite.  We are available for call outs (charged as above), for any other requirements you may have. 

Do we offer insurance for the chairs?

We can recommend some companies to try:

Blue badge, Fish or Mark Bates are all companies that we have used in the past. 

Can you come to the workshop?

Yes, but we encourage you to make an appointment to ensure there will be somebody available & of course the chairs will be here.  Please call to book:  01952 471255 

What is the lead time on the chairs?

We usually say 6-8 weeks, from place of order to delivery.  However, if the chair / seating is very technical it could take longer.  Likewise, if the chair is standard, it could come out much quicker.

**Lead times do vary, depending on the manufacturer** 

Can the chairs be fitted with other types of seating?

Yes, the chairs are compatible with any other seating system.  The base would come with an interface plate, designed to take your desired seating & canes for your desired back rest. 

You must arrange this independently, but we can work with the seating companies to ensure they have the right details. 

Are the chairs road legal?

Yes, they are a class 3, road legal vehicle.  In order to drive them on the road, you must apply for road tax, which is free. 

Can you drive from the chairs?

It is possible to drive from the Frontier V6 & V4, you can opt for a retractable docking pin.  It isn’t possible to drive from the X8 though. 

All chairs are crash tested & come with tie down points, so all can be used as a seat within a vehicle. 

Will the chair fit in my car?

The chairs will usually fit within a wheelchair accessible vehicle (WAV), a van, or with the backrest removed may fit into the boot of a larger estate car (with the back seats folded forward).  It is always advisable to check the dimensions of both the chair & the vehicle & during a demonstration you are welcome to try this out.   

How do I get the chair in my car?

Many people opt for a ramp into the rear of a WAV.  Some people do have hoists to lift the chairs in.  We recommend a hoist capable of carrying a minimum weight of 200kg. 

What is the Weight of the Chair?

This can vary, dependant on the final specification of the chair.  ie:  more power features will add more weight.  However, the approx. weight is:

V4 from 125kg to 160kg

V6 from 140kg to 175kg

X8 from 150kg to 190kg

What are the Dimensions of the chairs?

All dimensions are shown on the relevant brochures which can be downloaded vis the specific page on our website.  

How long will the batteries last for?

Dependant on use, they should last between 2 & 4 years.  The batteries are Cyclic Batteries, which means they like to be cycled.  So preferably used everyday & FULLY charged everyday.  If left for long periods unused, the batteries will quickly deteriorate. 

How far will I get in my chair?

The X8 will go anything between 5 & 10 miles.

The V6/V4 up to 15 miles.

This is also dependant on use & on the user weight.  Long periods on high speed, or up steep hills will use more power, therefore achieving a shorter distance. 

How much do the chairs cost?

You can request our latest price list by calling or e-mailing.  

All of our power chairs are a bespoke made product, made to suit the needs of an individual.  They are hand built, are equipped with the latest technology & are air freighted from Australia to the UK. 

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